Shipping

Shipping Policy

Use this guide from Owala to review processing, delivery, and tracking.

Our approach at Owala to processing and transit
Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

How Owala handles tracking and addresses
Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Our approach at Owala to returns after delivery
Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, Owala also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Owala: delivery area
Our delivery area is limited to addresses within the United States. Standard shipping is free.

What Owala customers should know about delivery issues
When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Owaloa.shop or 7242720673. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owaloa.shop
Phone: 7242720673
Physical address: 41 N Spring St, Concord, New Hampshire, 03301, United States